Call Center VoIP Solution with FreePBX
Published · Updated
- ↓ Costs
- Telephony Savings — Significant reduction vs. traditional system
- ↑ Quality
- Call Quality — Improved audio and reliability
- 100%
- Recording — All calls recorded for compliance
- Scalable
- Architecture — Easy to add users and features
TL;DRA call center needed lower telephony costs, better call quality, and call recording for compliance. ConsultingCrafts deployed FreePBX on Asterisk with SIP trunks, IVR, and queues, cutting costs significantly and recording 100% of calls.
Key takeaways
- Built on FreePBX with an Asterisk core, replacing a costly, limited traditional phone system for a growing call center.
- SIP trunks provided external connectivity and meaningful telephony cost savings versus the legacy system.
- 100% of calls are recorded, meeting compliance requirements and supporting agent training.
- IVR and queue configuration delivered advanced call routing and queue management.
- Open-source PBX scales easily, letting the client add users and features without per-seat licensing.
About the Client
A growing call center operation looking to reduce telephony costs while improving call quality and implementing voice recording for compliance and training purposes.
The Challenge
High telephony costs with traditional phone system
Limited features and scalability
Need for voice recording for compliance
Difficulty managing call routing and queues
The Solution
ConsultingCrafts implemented FreePBX (open-source Asterisk-based PBX) with comprehensive voice recording and advanced call center features.
Technical Implementation
FreePBX: Deployed and configured open-source PBX platform
Asterisk Core: Telephony engine configuration and optimization
Voice Recording: All calls recorded for compliance requirements
SIP Trunks: Configured for external connectivity and cost savings
IVR & Queues: Advanced call routing and queue management
Results & Business Impact
- ↓ Costs
- Telephony Savings — Significant reduction vs. traditional system
- ↑ Quality
- Call Quality — Improved audio and reliability
- 100%
- Recording — All calls recorded for compliance
- Scalable
- Architecture — Easy to add users and features
Technology Stack
- FreePBX
- Asterisk
- VoIP
- SIP
- Voice Recording
- IVR
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