Call Center VoIP Solution with FreePBX
- ↓ Costs
- Telephony Savings — Significant reduction vs. traditional system
- ↑ Quality
- Call Quality — Improved audio and reliability
- 100%
- Recording — All calls recorded for compliance
- Scalable
- Architecture — Easy to add users and features
About the Client
A growing call center operation looking to reduce telephony costs while improving call quality and implementing voice recording for compliance and training purposes.
The Challenge
High telephony costs with traditional phone system
Limited features and scalability
Need for voice recording for compliance
Difficulty managing call routing and queues
The Solution
ConsultingCrafts implemented FreePBX (open-source Asterisk-based PBX) with comprehensive voice recording and advanced call center features.
Technical Implementation
FreePBX: Deployed and configured open-source PBX platform
Asterisk Core: Telephony engine configuration and optimization
Voice Recording: All calls recorded for compliance requirements
SIP Trunks: Configured for external connectivity and cost savings
IVR & Queues: Advanced call routing and queue management
Results & Business Impact
- ↓ Costs
- Telephony Savings — Significant reduction vs. traditional system
- ↑ Quality
- Call Quality — Improved audio and reliability
- 100%
- Recording — All calls recorded for compliance
- Scalable
- Architecture — Easy to add users and features
Technology Stack
- FreePBX
- Asterisk
- VoIP
- SIP
- Voice Recording
- IVR
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